General Manager Lombard, Illinois
Company: Benihana
Location: Lombard
Posted on: May 3, 2024
Job Description:
- Seeks out and uses service-related guest feedback and takes
appropriate action to continually improve the level of service,
drive overall guest satisfaction, increase return visits and reduce
guest complaints.
- Develops and implements plans to continually improve guest
satisfaction in the areas of server attentiveness and table
cleanliness.
- Concentrates on training service personnel, to continually
improve the guest experience.
- Ensures safety, sanitation and security guidelines are followed
at all times and immediately resolves any items identified in
inspections.
- Reinforces suggestive selling behaviors by ensuring that the
guest is invited to enjoy sushi, side orders, beverages and
desserts as part of the dining experience.
- Is responsible for maintaining the Benihana standards of
products, services and quality.
- Creates and fosters a culture to make wine and sake an integral
part of every guest's dining experience.
- Creates an atmosphere that insures guests to feel welcome and
wish to return. Employee Related -
- Sources, recruits and selects diverse, highly skilled service
and front of house employees.
- Guarantees commitment to dress/grooming and personal hygiene
standards.
- Ensures steps of service are consistently executed by training,
developing and holding employees accountable.
- Supports other managers in food and beverage training to
develop the front of house employees.
- Delivers timely performance feedback in the form of active
coaching, counseling and recognition.
- Prepares fair and consistent front of house schedules in a
timely manner.
- Ensures appropriate staffing levels to deliver a great guest
dining experience.
- Takes necessary disciplinary action, including dismissal for
unacceptable behavior or performance decisively.
- Conducts an all staff meetings at least once every four
weeks.
- Is able to effectively address employee relations issues,
appropriately problem-solve and liaison with the Human Resource
department as necessary. Investor Related -
- Develops and implements service plans that outline specific
initiatives to increase return visits.
- Inspires teamwork among managers to build guest counts, sales
and earnings through providing a superior dining experience for the
guest.
- Manages beverage costs and monitors to ensure that all
beverages are properly pre-checked and accounted for.
- Is responsible for protecting the company's assets and
interests from damage and theft. Keeps equipment functional.
Leadership Related -
- Takes a leadership role in initiating service standards that
support the goal of delighting the guest.
- Demonstrates the appropriate level of knowledge and
problem-solving and decision-making skills needed to drive service
initiatives.
- Holds employees accountable for excellent service-related
results and fosters an environment of open, clear, two-way
communication.
- Gives feedback and offers retraining or redirection to raise
performance.
- Quickly takes the necessary and appropriate action when
performance falls below standards.
- Acts as an ambassador and enforcer of company regulations,
policies and procedures.
- Has general knowledge of Japanese culture relating to the
Benihana Concept.
- Must have thorough working knowledge of restaurant operational
procedures in all phases including equipment.
- Has full knowledge of corporate regulations, policies and
procedures.
- Has general knowledge of laws (both federal and local) that
govern the restaurant industry.
- Is able to tabulate, compute and analyze business statistics of
the Benihana Restaurant.
- Is able to use a personal computer or laptop computer provided
by the Company for tasks given by the Company.
- Is able to operate and teach employees the P.O.S System.
Qualifications To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, -
skills, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. - Education and/or Experience - Required:Two
to five years of restaurant management experience working in a high
volume full service concept. - Preferred: Bachelor's degree (B. A.)
from four-year college or university; one to two years restaurant
management experience and/or training; or equivalent combination of
education and experience. - Language Skills - Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine
reports and correspondence. Ability - to speak effectively before
groups of customers or employees of organization. - Computer Skills
- To perform this job successfully, an individual should have
knowledge of Microsoft Outlook - Contact Management systems;
Microsoft Excel Spreadsheet software and Microsoft Word -
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Keywords: Benihana, Wheaton , General Manager Lombard, Illinois, Executive , Lombard, Illinois
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