Helpdesk/Desktop Support Technician

Company: Genesis10
Location: Hartford
Posted on: April 27, 2025

Job Description:

Genesis10 is seeking a Helpdesk/Desktop Support Technician. This role is with a ventilation company in Hartford, WI. This is an on-site, contract-to-hire position.

Apply fast, check the full description by scrolling below to find out the full requirements for this role.

Responsibilities:
Provide first-tier support for IT issues- hardware and software support
Assist with assigning tasks, monitoring workloads, and ensuring the timely resolution of support tickets
Provide technical support to end-users remotely and on-site via phone, email, and in-person, ensuring a timely and accurate resolution to their IT-related issues
Install, configure, and maintain hardware and software systems, including printers, scanners, and other peripherals
Ensure that IT systems are available and operating efficiently by performing routine maintenance and monitoring activities
Keep up to date with the latest trends and technologies in the IT field to ensure that our systems are up-to-date and efficient
Develop and enforce helpdesk policies, procedures, and best practices.
Identify opportunities for process improvement and contribute to the development and implementation of best practices for IT support services
Collaborate with the IT support team while offering mentorship, guidance, and training to enhance overall expertise and efficiency


Requirements:
3+ years of experience in an IT help desk or technical support role.
Strong technical skills and knowledge of computer hardware, software, and networking.
Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Knowledge of ticketing systems and experience with ITIL or other IT service management frameworks is preferred.
CompTIA A+, Network+, or other industry-standard IT certifications are preferred.
An associate's or bachelor's degree in computer science, Information Technology, or a related field is preferred.
Must be able to lift to 35 lbs. Must be able to sit, stand, and bend to ground level


Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
--- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
--- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
--- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
--- Behavioral Health Platform
--- Medical, Dental, Vision
--- Health Savings Account
--- Voluntary Hospital Indemnity (Critical Illness & Accident)
--- Voluntary Term Life Insurance
--- 401K
--- Sick Pay (for applicable states/municipalities)
--- Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Genesis10, Wheaton , Helpdesk/Desktop Support Technician, Professions , Hartford, Illinois